PLS

Showing posts with label Prioritise. Show all posts
Showing posts with label Prioritise. Show all posts

Tuesday, 29 September 2015

7 Essential Elements To Overcome Information Overload In Your Home Business


7 Essential Elements to Overcome Information Overload in Your Home Business

One of the most overwhelming parts of running a home business is how much information is out there to help you. Forums, blog posts, ebooks, real books… no matter what kind of business you’re running, there’s information available, and usually too much of it. How do you beat information overload and take action?

1. Hold off on buying products.

It’s hugely tempting to buy ebooks and software that claim they will solve a particular problem for you. If you aren’t ready for that information, it’s not the time to buy it, however, no matter how good or limited the deal may appear.
What too many people do is buy an information product, read it, then notice the next shiny, new product that promises even better results. They buy that, maybe take a little action but not enough to really see results, then the next shiny, then the next.
Buying products too soon makes it harder to succeed because you spend too much time researching and too little time doing. Taking action is the best way to grow your home business. As you grow, if you find there’s a particular something you need, whether it’s software or information, that’s the time to buy it. Buying in advance makes it much less likely that you’ll ever use that particular solution, or give it a fair try if you do.

2. Cut down on reading.

Even free information can be too much. Limit how much time you spend reading blogs, social media and forums. When you find useful information, you might spend some extra time reading it, but this shouldn’t take up extra time every day.
A feed reader can make it easy to scan headlines from your favorite blogs and decide what’s worth reading. I sort my reader by the type of blog. This allows me to quickly find blog posts that might be relevant to what I’m looking for. Casual online reading is separate, so I can enjoy it at other times.
Similarly, sort your emails. Most email programs make it easy to sort incoming emails by sender or other criteria. This way your personal email is easy to notice, apart from your professional emails and subscriptions.
As for forums and social media, the timer solution is often best. Know how long you are willing to spend on those for professional purposes. Keep your time on these reasonable, even when you’re using them for marketing purposes. It’s all too easy to stay on these sites far longer than the benefits justify.

3. Know your priorities.

Knowing your priorities makes it easier to know what information you should pay attention to, and what you should ignore for later or completely.
Sometimes your priorities will cause you to seek out particular information. Other times your priorities will make you avoid reading new information because you have enough to work with already. More information is often a distraction, not a help.

4. Set limits.

As mentioned above, setting time limits can help you keep your social media use under control. You can also limit how much information you read versus how much productive work you get done.

5. Focus.

Get rid of distractions when you work. Close extra tabs on your browser and any programs you don’t need open. Put your cell phone to the side and don’t answer any calls unless you need to. If you have an office door and the kids are old enough, close that door. Get the cat off the keyboard and your lap.
In general, get rid of the distractions that make it harder to be productive. Not all of these cause information overload, but they’re certainly a problem when you need to work.
If background music helps you focus, music may be okay. A totally quiet space may make it more difficult to work.

6. Take more action.

Don’t spend so much time reading or studying the things you need to do. Do them. Write a to do list, whether it’s daily, weekly or monthly. The more you know what you need to accomplish, the more likely you are to get it done.
Make sure you know which things are most important to get done each day. Some things are very easy to get done, but aren’t really all that productive or beneficial to your business.

7. Take breaks.

Taking regular breaks gives you time to think about and do other things. You don’t get paid breaks when you work for yourself or if you’re paid on production, but that doesn’t mean breaks aren’t important.
A break can be as simple as getting up and stretching, focusing your eyes on something other than your computer monitor. You could also take a walk around the block, play with your kids or pick them up from school. Plan your work day around the breaks you have to take as well as the ones you ought to take. A break right after reading something might help you absorb the information better.
Don’t forget a good lunch break and appropriate snacks. Hunger can make it harder to focus on the information in front of you.

Thursday, 23 July 2015

10 Ways to Instantly Improve Customer Support


Customer support can make or break any business; so it’s always best to go above and beyond the call of duty. This is one of the surest ways to help create a loyal tribe of fans.
Whether your business is brand new or even if you’ve been around for a while, customer support is something that can always be improved.
Remember your customers are people who expect and deserve your respect, assistance and gratitude.

Here are 10 ways to instantly improve customer support:

Be Positive

You want your company to make people feel special. You’ll accomplish this by appearing eager to solve your customers’ problems. 
Any type of snarky attitude, rude remark, or condescending tone may cost you a customer and future sells. It’s said that on average a customer is likely to share a stellar support experience with up to 3 people and up to 20 people if the support experience was poor… Make sure every experience is a pleasant one – even if it’s a refund request. 
Here are some ways to maintain a positive persona:
  • Always greet your customers with a warm welcome and a smile.
  • Help customers ask for help (ie: Do you have any questions? Is there anything else I can help with?)
  • Love the unhappy customer. (ie: I am sorry for the trouble you’re having)
  • Always say thank you.
  • Be patient.
Positive-Customer-Service

Set Expectations

Don’t leave your customer support to chance. It’s a good idea and beneficial for both your team and customers if there’s a level of expectancy.
There are several parameters of superb support to address with your team:
  • Be polite.
  • Have discounts ready for those who deserve it.
  • Make sure every email is answered within 12 hours.
  • If you use live chat, response time should always be under 1 minute. 
  • Offer gifts (discounts, free products) to customers who become upset.
  • Be present when interacting with customers. Verify and clarify the information you’re receiving before acting on it.

Offer Live Chat

This is something that builds a ton of trust and reputation and well as helps to increase sales. The very first week we added live chat to our sales pages, we had record sales. Our customers also started leaving positive reviews on forums that praised us for the convenience of the new live chat.
We use SnapEngage for our live chat. They allow you to set the chat box to appear after any amount of time and you can also set several different greetings to appear to your visitors which allows you to see which get’s the most interactions. 
I also like SnapEngage because it shows you the location, time of day and weather of each person that interacts with you. This means you can personalize the experience with something as simple as saying “goodmorning,” or “goodnight” or “staying dry out there today?” when appropriate. This can put people at ease and disarm potentially confrontational customers. 
SnapEngage Chat

Clearly Display Working Hours

People need to know exactly how and when they can get ahold of you. Prominently display your working hours and customer support hours on your contact page, home page or any place that your customers are likely to see on their very first visit. 

Make It Easy To Find Support / Contact Page

If you’re a digital marketer your contact page should be clearly visible from the homepage of your website. You want people to know that you stand behind everything you offer and that you’re available to help. At the end of the day a business needs to make money, true, but it’s a service first and foremost, so serve!

Offer A Phone Number / Voice Message Service

There are still some people who don’t trust email or even live chat and strongly prefer to get in touch with somebody via phone. In the event that there is an urgent concern, an email response just isn’t quick enough for some people.
Offering a phone number or voice message service is a great practice for trust building and a strong sign of good faith for your existing and potential customers.

Have FAQ’s

Always include a FAQ (frequently asked questions) section for your business and products. People are desperate for answers and one way to satisfy this is by anticipating their questions. Gather as many Frequently Asked Questions (FAQ) for your website as possible. 
Start by asking your team what common questions they receive about your products and services daily.
Here are some questions you may consider answering in a FAQ section:
  • How to install?
  • How quickly will I see results?
  • What are your working hours?
  • List of steps to fix common errors.
  • How to get started for the first time?
  • How is ______ different from other systems?
  • What requirements do I need for your product or service?
  • Can ______ use the system? (Lawyers, men, women, students etc)
  • Who is ______ (name of founder, owner or business) and where did ______ (name of system, name of service etc) come from?
  • Can the ______ (Name of system, product or service) be used to ______? (Solve common problem of your users)
Include a specific location for FAQs such as a knowledge base or literally a “FAQ” page.
With PopUp Domination all of our frequently asked questions are found in the knowledge base. Everything from solutions for common errors to install instructions can be found in our knowledge base. Not only is this a convenient resource for our customers, but it’s also a selling point. 
A well-thought FAQ section shows we care and puts people at ease. 
PD FAQ

Have Resources Ready

You never want to feel or look like you’ve been caught off guard with customers. They want to know you have everything under control. The best way to exhibit this control is by having several resources related to your product or service ready to go.
For instance, great customer support preparedness means having:
  • List of FAQs.
  • Affiliate links.
  • Links to related articles.
  • Links to related complimentary products.
  • Common phrases and responses ready to go (for live chat).

Make Sure It’s A Priority

If you want your business to be successful, you must produce happy and satisfied customers.
Customer support should never be put off – ever. From the CEO all the way to the new tech, customer service should be the priority of every person in the company. Remember that if not for your customers, you would not have a business. Your (happy) customers are the lifeline and best advertising for your company so be sure to give them the respect, attention and priority they deserve.

Use A Ticket System

With high traffic businesses the support requests can flood in, even when things are going “good.” We use Desk for our tech support system and love it. My favorite features about Desk are the easy ability to track down previous users tickets (via their built in filtering options) and the use of predefined response templates, which save a ton of time.
Having a ticket system in place not only makes things easier for your team and your customers, but it also provides security for your tech team when sensitive information is being exchanged. 
Practicing great customer support greatly improves your odds of closing a deal and gaining repeat business which means increased sales and profits. It’s much more expensive to acquire customers rather than retain them.
The customer experience is the next competitive battleground. ~ Jerry Gregoire

http://www.retireat21.com/blog/improve-customer-support